Safe port

Port Cyber Hotline operational

Mayor Aboutaleb launched +31 (0)10 252 1005, the Port Cyber Hotline telephone number on Monday afternoon, 11 June. It is intended for all companies in the Port of Rotterdam and industrial area. The 170 companies that fall under the Port Security Act or have a port security certificate have a mandatory duty to report cyber incidents. In future, they are obliged to report large-scale IT disruptions to the Port Cyber Hotline.

Burgemeester Aboutaleb, team HCC

Mayor Aboutaleb poses with Harbour Coordination Center staff, which also serves as the staff of the Port Cyber Hotline.
Photo: Marc Nolte

The Port of Rotterdam is highly dependent on information technology (IT) for the secure and smooth handling of shipping traffic, road traffic and other modalities. IT incidents in the port area can result in risks for business operation continuity and security in the Port of Rotterdam.


“The establishment of the Port Cyber Hotline is one of the measures that contributes to strengthening the Port of Rotterdam’s digital defence and security. Early reporting of IT malfunctions enables the Port Authority to determine whether measures are required to support security in the port area. That is why, starting from 11 June 2018, companies in the port area must report large-scale IT incidents to this hotline,” stated René de Vries, Harbour Master and Port Security Officer.

The Port Cyber Hotline is intended for the reporting of large-scale IT incidents that impact freight transhipment security, the arrival or departure of vessels or the implementation of the port security facility plan. This involves taking actions to minimise potential security consequences. The Port Cyber Hotline does not offer any IT support and does not resolve IT malfunctions. Companies will always be responsible for this themselves.

Contact the Port Cyber Hotline

Employees at the Port Authority Harbour Coordination Center are available 24 hours a day to receive reports via +31 (0)10 252 1005 and to take action where necessary. The Port Cyber Hotline must be notified as soon as possible after the IT incident has become known.

The Port Cyber Hotline should be notified of the following:
• Data about the company;
• Description of the IT incident;
• Details of the anticipated impact on business operations and security;
• Measures already taken;
• Contact details.

For more information about the Harbour Coordination Center Port Cyber Hotline, visit Port Security or contact us via email address:

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